Agency update as of April 6, 2020.
As the situation continues to evolve with the coronavirus, I want to reassure our clients that my agency and Erie Insurance are available should you need us. These are very challenging times on many fronts. We deal with difficult situations every day in the insurance industry. However, these times are particularly challenging and we are learning every day.
As always, we are committed to providing our customers with the best service possible. Currently and until further notice the office hours will be 9:00am to 4:00pm. While the physical office location is closed to the public, we are still available by phone or email. I have split up the agency staff. We are taking turns working either in the office or remotely as we do our part to maintain separation.
The primary agency phone number is (724)-942-0007. Please leave a message. The voicemail is checked frequently and your call will be returned as soon as possible. I encourage you to always contact the agency first with any questions.
Contact the agency if you need policy documents, policy changes, questions with billing and payments or if you need to file a claim. You can access your personal lines and life policy information through your ERIE online account. Once you sign up and /or log in, you can view current and previous invoices, pay your bill or monitor a claim. Unfortunately, this access is not yet available for commercial accounts.
If you are experiencing financial hardship because of COVID-19 and have questions about your bill, please contact ERIE’s Customer Care team to discuss payment options. You can reach them by phone at (800)458-0811, Monday – Friday, 8:00am to 11:00pm or Saturdays 9:00am to 4:30pm (ET). If you need to discuss payment options regarding your life insurance policy, Life Insurance Customer Care representatives are available Monday – Friday, 8:00am to 5:30pm (ET).
Thank you for placing your trust in us as we remain committed to being Above all in Service Please take care of yourself, your family and your neighbors. We will get through this crisis.
David L. Townsend
Managing Member / Owner
D.L. Townsend Insurance Agency, LLC
Proud Carriers of
The D.L. Townsend Insurance Agency officially opened for business on May 1, 2008. However, the agency has clients within the book of business that date back more than 30 years. In many instances, our clients are second generation policyholders. And, we are beginning to provide service to the needs of a third generation.
The staff of the D.L. Townsend Insurance Agency is a team of proven insurance professionals, the kind of people you can depend on. We have the experience needed to help you make the best insurance decisions.
Over the years, the agency has grown through the recommendations of our clients. The D.L. Townsend Insurance Agency strives to provide each client with the best possible coverage and service at the lowest possible cost. We are proud of our ability to provide professional attention and a sense of security to our clients. We will try our best to make insurance understandable and will help you determine what coverage is best for you and your family. We continue to put our policyholders’ needs first and hope that you will continue to pass on the good word of our agency.
The D.L. Townsend Insurance Agency offers a full line of property/casualty insurance products, including auto, homeowner’s, commercial and life insurance products. The agency is independent and represents several companies, including Erie Insurance Group and Progressive Insurance.
David and the staff of the agency ensure that we give back to the local community. The agency has been a sponsor for many local organizations and sports teams, from T-Ball to college programs. We have also sponsored or donated to both local and national charities and are proud of our support to organizations like Angels’ Place, Toys for Tots, Easter Seals and the Bridgeville Athletic Association.
The D.L. Townsend Insurance Agency has also received awards. We were honored to receive the 2016 Trib Total Media Readers’ Choice Awards – A gold award in the South and a community award in the Peters/Venetia area. Also, in 2013, Erie Insurance presented the agency with the Giving Award and donated $2,500 to Angels’ Place on their behalf.
The agency is located at: 4120 Washington Road Suite #180 McMurray, PA 15317. From this location the agency provides service to its’ client base located in Pennsylvania, Maryland and West Virginia.